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| Knopf, 288 pp., $19.95 |
You’ve been out of the office for four days and you have 735 e-mails, each demanding an action, a response or a deletion. And so you put some cream in your coffee and roll up your shirtsleeves and get replying. With such a gargantuan amount of data, it’s easy to get short, to fire off clipped and sarcastic e-mails because there’s just so damn much of it.
If you're looking to clean up your act, New York Times editors David Shipley and Will Schwalbe are here to help. Send: Why People Email So Badly and How to Do it Better is a concise, easy-to-read, Emily Post-style guide to e-mail.
Shipley and Schwalbe offer helpful tips and lists of e-mail guidelines including “The Eight Deadly Sins of Email,” “The Six Essential Types of Emails” and “Five Ways to Respond to an inexcusably Tardy Email Reply.” In their in-depth analysis, they address more nuanced questions of the etiquette of the CC: versus the BCC: as well as the thornier legal issues involved in e-mail.
Keenly aware of what makes e-mail different than other mediums of communication, the authors address a frequently overlooked query: When should we e-mail? RadioShack once fired 400 employees over e-mail. Ouch.
Though their tips, tricks and lists are useful, what sets this book apart from any number of impulse-purchase how-to books is the compassion and wisdom the authors bring to the subject. The book is really about the basic problem of communication, and being human in a digital and dehumanized world. As you respond to those 735 e-mails, remember the book’s most succinct and sage credo: “Think before you send. Send e-mail you would like to receive.”
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