Cosi: We're not mad, just ... disappointed (OK we're also kinda mad)

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Cosi: We're not mad, just ... disappointed (OK we're also kinda mad)

POSTED: Thursday, May 14, 2009, 5:54 PM
Filed Under: Ill-Advised Ranting
Photo | Drew Lazor

Admittedly, sammy-salad joint Cosi is a reliable go-to for worker bees with an appetite for ridiculously salty "rustic" bread. Also, the last time I went there, the girl at the counter not only got my order right, but told me I looked like Cybill Shepherd�s daughter on The L Word. (!)

Then there are days like yesterday. I was really jonesing for a "TBM" (tomato, basil, mozzarella), but felt like I should health it up with some salad, so I ordered one of those "Cosi Duo" jawns. My salad master was quite attentive (possibly even flirty � although nothing can top being compared to a hot lesbian), dutifully writing down my "Half TBM, no dressing" order and barking it to the guy assembling sandwiches.

Anticipating the joys of fresh basil, juicy tomato and bloat-tastic cheese, I was a ravenous beast by the time I got back to CP HQ. I opened the aluminum wrapper of my petite TBM, splaying it open-faced to make sure they hadn�t ruined the whole thing with icky vinaigrette. Dry, as requested. But wait. What is this puny, shriveled weed reclining on my mozzarella? Upon realization that this is what Cosi was trying to pass off as basil, I became enraged. BASIL IS ONE-THIRD OF WHY I ORDER THIS SANDWICH! Why even include this weenie herb at all? I'd rather think you just forgot the B, and I'd go about eating my TM sandwich without complaint. But with li'l B staring me in the face, I can�t help but assume this is some malevolent outcry from a disgruntled employee. You�re mocking me with your pathetic excuse for greens.

It�s not like I didn�t eat the entire TBM � lame basil and all � before writing this post. But my point is, customers never appreciate a half-ass half-sandwich, and basil is not the same as parsley.


Matt
Posted 2009-05-14 13:05:21
The only half-ass I can see in this situation is you. I am baffled why you would pay for something that has only 4 ingredients then complain about it.  Make your own sammich!

carolyn
Posted 2009-05-14 13:15:24
valid point, matt -- if i'd made my own sandwich i would have only been able to blame myself if it sucked. 



but are you saying that if you're dumb enough to buy a sandwich at a sandwich shop, you should never be allowed to be unsatisfied?

Holly
Posted 2009-05-14 13:32:22
I can tell you from experience that it's not better when they forget the basil. Because they always forget the basil. And it always bums me out.

phillygrrl
Posted 2009-05-14 17:12:47
Not cool. I feel your pain Caroline. It's worse when someone leaves the bacon out of your bacon/egg/cheese, however.



Also, your "Also, the last time I went there, the girl at the counter not only got my order right, but told me I looked like Cybill Shepherd’s daughter on The L Word. (!)" reminds me of that gal at the Walnut Street McDonalds who always gives me extra cookies ;)

Robin
Posted 2009-05-15 16:32:31
Cosi has been sucking for a long time now. Don't go. Especially the 4th and Chestnut one.

Anthony
Posted 2009-05-15 19:34:53
Got a TBM the day you posted this.  Looked exactly the same.

Chuckabay
Posted 2009-05-15 21:38:01
Anthony, was it the 4th and Chestnut Cosi? Or another offending branch?

Anthony
Posted 2009-05-15 22:40:18
it was the 12th and Walnut Cosi.  I was eating it saying " I should take a picture of this", but was too lazy to run and get the camera.  I also got the Duo , with the Greek salad, so maybe its a half sandwich thing?

fred
Posted 2009-05-23 21:51:32
When I saw the picture and the headline, I thought you were going to complain about the tomato.  It looks anemic.
Posted by Carolyn Huckabay @ 5:54 PM  Permalink | Post a comment
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Founded in October 2008, Meal Ticket is a City Paper blog about food, drink and assorted other things that make you go mmm. We do recipes, interviews, restaurant news, commentary and much more. We don't do restaurant reviews herethose are handled in print, mostly by our critic (and Meal Ticket contributor) Adam Erace. Got a tip, question, thought or concern? Just want to say hello? Please shoot a note to caroline@citypaper.net.

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